Reference

Your Rights and Our Obligations

Our terms spell out how your account works, what you can expect from deposits and withdrawals, and how we keep your information secure.

Account security verified at signupDANA, OVO, GoPay, QRIS payment railsWithdrawal verification within 48 hours
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megajp slot Your Rights and Our Obligations
REACH US ANYTIME

Terms Support and Account Questions

Team online

Live Chat

Our support team answers questions about your account terms, withdrawal holds, and access restrictions during business hours. Reach them directly from your account dashboard.

Email Escalation

Send formal requests about data access, account closure, or term clarifications to our compliance team. We respond within 48 hours to documented requests.

In-App Help Centre

Browse answers to common questions about deposit verification, withdrawal timelines, and account security without leaving the lobby or the mobile app.

YOUR DATA SAFETY

How We Protect Your Information

Encryption & Verification

All account data and payment details are encrypted in transit and at rest. Deposits require multi-step verification; withdrawals are matched against signup ID documents before processing.

Data Retention

We retain account records for seven years after closure to comply with local audit requirements. Personal data like DANA or OVO linked accounts are securely archived and never shared with third parties.

Cookie & Tracking Policy

We use session cookies to keep you logged in and track gameplay patterns for fraud prevention. You can control cookie settings in your browser; account access may be limited if you block essential cookies.

Account Access Requests

You can request a full export of your account data, gameplay history, and payment records. Submit via live chat or email; we deliver the file within 10 business days.

Withdrawal Hold Disputes

If your withdrawal is flagged for verification, we notify you within 24 hours. You can submit supporting documents through your account settings or escalate to compliance support.

Dormancy & Account Reset

Accounts inactive for 12 months may be suspended. You can reactivate by updating your login and verifying identity. Balances are held for five years after suspension before closure.

Frequently Asked Questions About Our Terms

Your account will remain pending until verification is complete. We need ID confirmation for all withdrawal requests. Upload documents via your account settings or contact support in Jakarta or Surabaya for guidance. Unverified accounts can deposit but cannot withdraw funds.

Account terms are fixed upon signup and cannot be modified individually. You can control cookies and tracking preferences in your browser settings, though this may limit live-table streaming or app notifications. Contact us if you wish to restrict specific data uses where local law permits.

Report suspected fraud to our live chat or compliance email immediately. We lock your account, review transaction history, and contact you via registered contact details within 24 hours. Most cases are resolved within 48 hours if you provide supporting evidence.

All payment records, including DANA, OVO, GoPay and QRIS transfers, are retained for seven years. You can access your withdrawal history anytime in the account statements section. Download a full report for tax or personal records at any time.

You can request permanent closure via live chat or email; we process it within five business days. Suspended accounts due to term breaches cannot be reopened. Balances are returned to your original payment method within 30 days of closure.

Payment credentials are tokenized, not stored in full. Your bank or payment provider handles actual card or wallet data. We store only a reference ID for withdrawal processing. You can disconnect linked payment methods anytime in account settings.

Log in, go to Account Settings, and update your phone number or email. Identity and address changes require document verification and take up to 48 hours to confirm. Contact support if you need help updating information for a withdrawal or compliance hold.

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